An Introductory Guide To The Concept Of AIOps

A3Logics 07 Jun 2024

The world’s I&O (infrastructure and operations) executives are trying to improve their decision-making skills by contextualizing and consolidating massive volumes of data to stay ahead of the competition because the global market is evolving quickly. Digital transformation for enterprises will be largely handled by
AIOps, which can be broadly classified as DIY, domain-centric, or domain-agnostic. Performance analysis, automation, and enhancement of IT service management are the main uses of AIOps software.


Technology is always changing. The tech sector is filled with innumerable trends every year that promise to revolutionize life as we know it. They are in the race to become the “next big thing.” It is simple to disregard terms like Big Data, machine learning models, and, of course, AIOps. These are known as the next big thing in technology. However, this is no longer the case.


AIOps, or artificial intelligence operations, was projected by Gartner a few years ago as the “next big thing” for information technologies operations (ITOps). It is predicted that the AIOps platform will increase from $11.7 billion to $32.4 billion in 2028 at a CAGR of 22.7%. They were correct in their predictions that AI and ML will transform ITOps processes and rebuild IT ecosystems. AIOps have been growing in popularity over time at an exponential rate. This is because businesses are increasingly going digital and traditional processes are becoming obsolete. For you, what does all of that mean? 


AIOps: What is it?


According to Gartner, AIOps platforms are technologies that are utilized, particularly by I&O leaders, to assist and improve operations processes. Machine learning solutions, data science, and analytics are given significant weight in these platforms. These platforms use big data, machine learning, and process automation technologies to analyze large amounts of diverse IT data in-depth. Additionally, they assist with IT operations by automating other fundamental tasks and performing root-cause analysis, event correlation, anomaly detection, and other services.


What are AIOps platforms’ primary and most noteworthy uses?


Data ingestion


AIOps platforms must be able to ingest, index, and store a wide range of data and metrics in addition to graphing and documenting it all. This is one of their most important requirements. Moreover, the value of AIOps is in real-time analysis at the point of ingestion. AIOps systems can access data instantly with this kind of real-time analysis; they don’t have to wait for it to be saved and kept in a database.


Analysis by machine learning


AIOps machine learning analysis employs a variety of methodologies for various IT metrics. These includes statistical analysis employs clustering, correlation, classification, and extrapolation. Data is sorted using automated pattern recognition, discovery, and prediction to forecast occurrences. Then, anomaly detection makes use of predictive analytics solutions to identify typical and anomalous behavior in various contexts and incoming data. Also, to identify cause and effect linkages, root cause determination identifies correlation networks from identified patterns. The topological analysis gives employees in-depth knowledge so they can concentrate their efforts on the correction. Prescriptive advice is straightforward: it offers solutions to problems.




Remediation converts all of the machine learning analysis recommendations and prescriptive data into automated, practical, and workable procedures.


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AIOps Platforms


Big data and machine learning are combined in AIOps solutions, according to Gartner, “to support IT operations through the scalable ingestion and analysis of generated data.” Multiple data sources, data collection techniques, and analytical and presentation technologies can all be used simultaneously thanks to the platform.


AIOps services must, among other things, be able to offer real-time analytics at the point of ingestion in addition to analyzing stored data. According to Gartner, the primary duties of an AIOps platform are as follows:


  • -Obtaining information from several sources without regard to the source or vendor
  • -Analyzing in real-time at the point of ingestion
  • -Analyzing data that has been stored in the past
  • -Making use of machine learning
  • -Deciding what to do or where to go next based on analytics and insights


AIOps solutions tackle the ever-growing difficulties associated with overseeing intricate data ecosystems. “Data management costs and complexity are becoming a concern for many enterprises that have adopted AIOps platforms as they expand their use,” according to Gartner, which also adds that “AIOps platform adoption is growing rapidly across enterprises” in the 2022 Gartner Market Guide for AIOps Platforms.


Because of this, AIOps platforms will probably remain a desirable option for businesses trying to improve the effectiveness, affordability, and manageability of their cloud computing and data environment.


What are the types of AIOps?


You may now delve deeper into the most crucial section of our comprehensive Gartner guide on AIOps after becoming acquainted with the basic features of the technology. AIOps systems come in three types: do-it-yourself (DIY), domain-centric, and domain-agnostic. Selecting the best AIOps type for your business will be made easier for you if you are aware of and comprehend these three types.




Because AIOps are versatile, all-purpose platforms that can process a wide range of data types and quantities and produce outstanding value for businesses, they are incredibly helpful tools. They employ data from integrated monitoring technologies to acquire data and apply a variety of use cases with ease and effectiveness.




Within a corporate setting, the application cases for Domain-Centric AIOps are typically more constrained. Domain-centric AIOps, as the name implies, center on a single domain, such as a network or endpoint system. In essence, they are limited to specific categories of data sources and data kinds. This could be a roadblock preventing AIOps from operating at their best.


DIY or Do it Yourself


Consequently, AIOps is for businesses that would rather create their own AIOps platforms from the ground up to meet their unique requirements and uses. The plug-and-play functionality is provided by open-source projects and tools, which engineers can then incorporate into their own enterprise AIOps platforms. These do-it-yourself jobs are quite rare since they demand a great deal of expertise and talent to do the task correctly.


What motivates AIOps?


The development of IT operational analytics (ITOA) is known as AIOps. It develops as a result of several demands and developments influencing ITOps, such as:


IT settings that are larger than human scale. 


In dynamic, elastic contexts, traditional techniques for managing IT complexity—offline, manual activities requiring human intervention—do not function well. It is no longer feasible to track and manage this complexity manually through human oversight. For years, ITOps has been above human scale, and things are just getting worse.


ITOps is required to keep an exponentially growing volume of data. 


The amount of events and alarms generated by performance monitoring is increasing dramatically. Step-function rises in service ticket volumes are observed with the advent of IoT devices, mobile applications, APIs, and digital or machine users. Once more, everything is just getting too complicated for analysis and reporting by hand.

Resolution of Issues with infrastructure at ever-faster rates. 


It transforms into a business when companies go digital. The “consumerization” of technology has altered what consumers expect from all sectors of the economy. Reactions to perceived or actual IT events must happen right away, especially if they affect the user experience.


The network’s edges are receiving more processing power


The ability to quickly implement third-party services and cloud infrastructure has enabled line of business (LOB) operations to create their own IT solutions and applications. The budget and control have moved to the periphery of IT from the center. Furthermore, outside of core IT, there is an increase in processing capacity that can be utilized.


Although developers have increased clout and influence, core IT is still ultimately responsible. ITOps is taking on more responsibility in tandem with their increasingly complex networks, but accountability for the overall health of the IT ecosystem and the interplay between applications, services, and infrastructure remains the purview of core IT. DevOps practices and Agile are pushing programmers to take on more monitoring responsibility at the application level.


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The AIOps elements


Large and varied IT data sets


AIOps, represented by the black and blue chevrons, is based on combining various data from IT service management (ITSM) (incidents, changes, etc.) and IT operations management (ITOM) (metrics, events, etc.). This process of combining data from various technologies so they can “speak” to one another and speed up root cause analysis or enable automation is also referred to as “breaking down data silos.


A platform for aggregating huge data


Big data sits in the middle of the above picture, representing the platform’s core. The data must be combined to enable next-level analytics once it is freed from isolated AIOps tools. This needs to happen in real-time as data is absorbed, not only offline, like in a forensic inquiry using historical data.


Machine comprehension


Massive amounts of heterogeneous data can be analyzed using machine learning thanks to big data technology. This cannot be accomplished by manual human labor or before the data is combined. Without AIOps, ML cannot do new analytics on fresh data at the size and speed that it can. It also automates current, manual analytics.


Take note


To enable new modalities of correlation and contextualization, this is the evolution of the classic ITOM domain, integrating development (traces) and other non-ITOM data (topology, business metrics). When combined with real-time processing, the identification of the probable cause and the creation of the issue happen simultaneously.




To enable the aforementioned analyses, the traditional ITSM domain has evolved to incorporate bi-directional communication with ITOM data as well as auto-create documentation for audit and compliance/regulatory requirements. Here, cognitive classification along with routing and intelligence at the user interface, such as chatbots, is how AI & ML manifest themselves.




The “final mile” of the AIOps value chain is this. If accountability for action is returned to human hands, all the analytical, workflow, and documentation automation in the world is useless. The Act includes the automation and coordination of response and remediation activities by the codification of human domain knowledge.


Important Use Cases for AIOps


Big data management, performance analysis, anomaly detection, event correlation, and IT service management are the five main use cases of AIOps, according to Gartner.


Application performance analysis (APA)


One important use case for AIOps is the quick collection and analysis of massive volumes of event data to find the source of a problem. This is made possible by AI/ML solutions. Performance analysis is a crucial IT job that has grown more complicated as data volume and variety have expanded. Even with the incorporation of artificial intelligence solutions into traditional IT procedures, AI solution providers are finding it more and more challenging to analyze their data. AIOps uses increasingly advanced AI algorithms to analyze large data sets, which helps address the issue of data volume and complexity growth. It can swiftly carry out root-cause analysis and forecast probable problems, frequently averting problems before they arise.


Anomaly detection


Also known as “outlier detection” in the IT industry, anomaly detection is the process of identifying data outliers, or events and actions within a data collection. It deviates sufficiently from historical data to raise the possibility of an issue. We refer to these anomalies as anomalous events.


Algorithms are necessary for anomaly detection. A trending algorithm keeps an eye on a single KPI by contrasting its historical and present behaviors. The system issues a warning if the score increases abnormally high. When one or more of the KPIs in a group are expected to perform differently, a cohesive algorithm examines the group and raises alarms.


AIOps improves the speed and efficacy of anomaly detection. After a behavior has been recognized, AIOps can keep an eye out for any notable deviations by comparing the actual value of the KPI with the machine learning model’s prediction.


Event correlation and analysis:


The capacity to identify the underlying cause of occurrences and determine how to address it through an “event storm” of connected alerts is known as event correlation and analysis. However, the issue with typical IT solutions is that they only offer a deluge of warnings rather than insights into the issue.


AIOps automatically groups noteworthy occurrences according to their similarities using AI strategy. As a result, there is less need for IT workers to handle events constantly, and there is less noise and traffic from unneeded events. Then, when noteworthy events are received, AIOps take rule-based actions like shutting them, silencing warnings, and combining duplicate events.


IT service management


ITSM (IT Service Management) is the backstage crew ensuring that all the IT services within a company work flawlessly. From planning and development to implementation and ongoing maintenance, ITSM keeps the show running smoothly for end users.


By using AI and data to find problems and assist in their prompt resolution, AIOps improves ITSM and makes IT departments more productive and efficient. Applications for AIOps for ITSM include device management and IT service desk monitoring.


IT departments can benefit from AIOps for ITSM by managing infrastructure performance in a multi-cloud environment.


  • Increase the accuracy of your capacity planning forecasts.
  • Increase storage capacity by automatically modifying capacity.
  • Increased use of resources based on forecasts and previous data
  • Recognize, anticipate, and avert IT service problems
  • Control devices connected to a network.




When using legacy monitoring technologies, it is necessary to manually put together data from several sources to comprehend, diagnose, & address issues. The capacity of AIOps to automatically gather and correlate data from many sources, considerably boosting speed and accuracy, offers a substantial advantage. The following tasks related to an organization’s IT operations are automated by the AIOps approach:


  • Networks, OS, and servers: Gather all configurations, logs, metrics, messages, and traps to search, correlate, alert, and report on several servers.
  • Containers: Improve service context, monitoring, and reporting by gathering, searching, and correlating container data with other infrastructure data.
  • Cloud monitoring: Keep an eye on the availability, performance, and use of cloud resources.
  • Monitoring virtualization: See everything in the virtual stack, correlate events more quickly, and look up transactions involving both virtual and real components.
  • Storage monitoring: Gain an understanding of storage systems about virtualization overhead, server response times, and app performance.


Advantages for Business of Using AIOps


An enterprise can reap substantial commercial benefits from AIOps by employing AI to optimize system performance and automate IT operations functions. AIOps boost key performance indicators (KPIs) that indicate business success by enhancing the performance of on-premises and cloud computing IT infrastructure and apps.


  • -Preventing downtime enhances client happiness.
  • -Compiling data sources that were previously isolated enables deeper analysis and understanding. 
  • -Time, money, and resources can be saved by expediting root-cause analysis and remediation.
  • -Improving response time and response consistency enhances service provision.
  • -Errors that take a lot of effort and time to rectify are found and fixed. Hence, it improves employee happiness and frees up IT teams to work on higher-value analysis and optimization.
  • -Increasing the amount of time that IT leadership spends working with business colleagues shows how valuable the IT organization is strategically.
  • -All sectors share many of the problems that AI for IT Support assists in solving. 


Nonetheless, some industries face more pressing problems than others. These industries include healthcare, manufacturing, and financial services. An enterprise can reap substantial commercial benefits from AIOps by employing AI to optimize system performance and automate IT operations. Here is an example:


Application of AIOps in healthcare IT or HIT



The application of AIOps in manufacturing IT includes:


  • -Automating the gathering and examination of heterogeneous data sources resulting from the integration of plant operations, product and service life-cycle management, and supply chain management.
  • -Tracking each machine on the factory floor using real-time monitoring, combining information about manufacturing cycle times, quality yields per machine and production run, capacity utilization, and supplier quality standards.
  • -Preserve income streams and raise customer satisfaction by preventing production slowdowns and troubleshooting with historical data and AI-driven predictive analytics.
  • -Predictive maintenance can be enabled by using machine data to fix machines before they break.
  • -Using data more effectively to design supply chain management solutions that are more effective.


Financial services IT can benefit from AIOps:


  • -Preventing cybercrime and more complex security breaches.
  • -Enabling the use of consumer data to support growth and marketing initiatives.
  • -Examining past client information to improve forecasts of revenue growth.
  • -Guaranteeing regulatory compliance and data security.
  • -Supplying a structure for merging several sizable data sets to facilitate the use of developing technologies such as blockchain.
  • -Meeting the demands of customers for digital and mobile banking services.
  • -The performance and speed of the network.


Eight common features of AIOps tools


While AIOps tool features can vary depending on the product, we believe there are several essential aspects you can’t skimp on when selecting AIOps vendors for your IT team because they align with the previously listed advantages.


  • -Data standardization and aggregation to provide a single, integrated data model that performs analytics and identifies relationships between many systems.
  • -Anomaly detection aids IT teams in finding problems early on, frequently before they affect users.
  • -Although it’s sometimes disregarded, event correlation and analysis a valuable tools for identifying the underlying causes of problems by filtering and connecting inconsistent events and logs.
  • -Of course, one of the most helpful aspects is their AIOps capabilities for prediction, which enables IT teams to take proactive measures to address issues before they arise, thereby enhancing system performance and dependability.
  • -Remedial and AIOps go hand in hand; that is, AIOps capabilities expedite the resolution process while freeing up IT personnel to concentrate on more strategic duties.
  • -Comprehensive and up-to-date insights into IT operations must be provided by the dashboard and visualization. IT teams may immediately grasp the condition of the IT environment with the aid of these visual tools.
  • -AIOps systems must be able to integrate with other IT management and monitoring AIOps tools for them to work well inside an IT ecosystem and for every action to be integrated into an automated workflow.
  • -Finally, but just as importantly, AIOps solutions need to manage growing data quantities and increasingly complicated processes. Scalability, then, guarantees that your company can develop and expand.


Future of AIOps


We can determine the current situation of the market by comprehending the factors that are pushing AIOps and how it is a response. AI for operations must change as IT expands beyond human size. However, merely defending oneself is insufficient. Businesses that use AIOps will view the problem it aims to solve as a chance to develop, change, innovate, and cause disruptions. In the next five years, the following are some ways that businesses enabled by AIOps will revolutionize their operations.


  • Technology gets more human: Self-service is available everywhere thanks to analytics and orchestration, which create seamless encounters.
  • Automation of business processes due to technological advancements: Costs &errors go down, and speed goes up while freeing up human capital for more advanced performance.
  • Achieve DevOps agility by Enterprise ITOps: Continuous delivery includes both business and operations.
  • Data turns into money: Capitalizing on the enormous amount of unrealized corporate data opens up high-value use cases and revenue streams.


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AIOps is a revolutionary shift in AI consulting services, but it’s hardly a radical use of machine learning and analytics. Online markets like Amazon, and eBay, and apps like Google Maps, Waze, and Yelp all use analytics and machine learning. These methods are dependable and widely applied by artificial intelligence development companies that need user customization and real-time reactions to dynamically changing circumstances.


Applying tried-and-true technologies and procedures to ITOps is known as AIOps. ITOps staff members have historically been hesitant to embrace new technology because our work has always required more conservatism. ITOps is responsible for maintaining the reliability of the infrastructure that underpins corporate applications. But now that the tipping point has passed, the adoption of AIOps and artificial intelligence is a crucial signal of the direction that the digital enterprise will take.




What is AIOps?


AIOps automates and improves many IT operations processes by using machine learning algorithms and advanced analytics. These technologies are useful for IT teams to spot possible problems and fix them before they have an impact on the functionality of the entire system. AIOps and DevOps are distinct operational methodologies.


Which steps make up the AIOps process?


AIOps makes use of statistical models, event correlation, and natural language processing to produce outcomes that improve the ITOps workflow.  To accomplish these goals, the essential phases of AIOps—data collection, model training, automation, anomaly detection, and continuous learning cooperate.


What kinds of AIOps are there?


Two categories exist for AIOps solutions: Gartner defines two types of 

  • -Domain-centric 
  • -Domain-agnostic systems. 


The application of AIOps is for a specific domain. It includes network monitoring, log monitoring, application monitoring, or log collection, via domain-centric solutions.


What are AIOps tools?


AIOps technologies use historical data to perform predictive analysis and provide forecasted insights. These insights are also useful for assessing metrics and implementing preventative steps against hostile agents.