Checklist to Consider When Outsourcing Software Testing
Finding an outsourced software testing company is not an easy task. It requires you to invest a significant amount of time and resources to find the appropriate one. Often, companies navigate through the internet to find their ideal testing partner. However, zeroing down among many ideal options is tricky and requires careful consideration. You need to analyze a bunch of important aspects before making the final decision.
Obviously, your software testing partner can’t be someone who lacks knowledge and experience in software development and quality assurance domain. When testing is not something you’re company specializes in, letting it go in specialized hands is imperative to detect bugs early and accelerate development.
Addressing this aspect, the article will highlight important aspects that you should consider before outsourcing software testing. But, before that, lets first understand:
Why Outsource Software Testing?
There are numerous reasons why you should outsource software testing: to cut down your testing costs, achieve your business objectives better, improve product quality, and speed up the overall testing process. When you lack specialized testing resources and are in urgency to deliver the software project - the chances of delivering a software solution with a lot of bugs increases. Fixing those errors after deployment can be highly costly. Hence, you should outsource QA to achieve better testing results.
Outsourcing QA services also lets you improve the product quality and productivity of your teams. Outsourced teams perform an unbiased analysis of your software to find out errors that often go unnoticed during in-house testing. Also, outsourced QA companies have specialized resources to identify product risks earlier, fix them quicker, and achieve better testing results.
How to Choose the Right Software Testing Company
Type of Engagement Model
It is one of the crucial steps in outsourcing. Before you hire a managed qa services provider, understand their business model and strategy first. Also, select the geographic location and type of outsourcing you’d be interested in. Some of the popular engagement models include the time & material model, fixed price, and dedicated team model.
When engaging with an outsourced quality assurance and testing services company, don’t forget to review the company’s history, mission, objectives, project methodology, technologies, and custom focus aspects. Check if their proficiency aligns with your project’s needs. Also, inspect whether they have a proven portfolio to start working on your project or not. A vendor with limited experience can affect your project delivery timeline due to the slow execution of test lifecycle activities.
Clearly Defined Service Level Agreement
Service Level Agreement simply refers to the legacy contract between the service provider and client that defines the expected outcomes and processes to be followed by the service provider. You should define SLA before proceeding with the engagement to make sure the interests of both parties are reserved. SLA should also detail KPIs, engagement models, and the type of testing to be performed.
Mobilization essentially refers to three activities: contract development, service level agreement creation, and formulation of SOW (statement of work). In the mobility phase, companies come closer to proceed with outsourcing tasks. Finalization of contract, statement of work, and SLAs, as well as the same should be communicated from your end to the chosen service provider. You should also make sure that the legitimate interest of both of you are protected in the legal contract to establish a baseline for a long-term relationship.
Besides meeting project deadlines and delivering key deliverables, it’s important that your outsourcing vendor offers a certain degree of flexibility to meet the priority tasks first. You should assess the flexibility of your vendor in areas like robustness, customizability, new technology capability, and ease of exit. Also, check whether you can switch the engagement model at later stages depending upon your specific needs.
Intellectual property protection
When you have made a decision to outsource your software project, it’s important you define a detailed SLA having clear timelines, project milestones, summary, etc. It should also outline a detailed procedure for processes to carried out in different scenarios. Your personally identifiable information should not be disclosed by the vendor apart from the intended business.
Delay in communication or poor engagement between client and outsourced vendors often results in the failure of the project. Hence, it’s crucial you establish clear lines of communication with your testing partner by putting your expectations upfront. Try and work with a vendor who offers dedicated PoC’s and support anytime. Miscommunication can hamper your team’s productivity and project execution badly. Avoid it by working with QA companies that are proactive and responsive during project execution.
One of the primary reasons why you outsource testing work is to achieve product quality improvement goals through third-party expertise. When you lack specialized in-house resources, focus on engaging with outside vendors who work with the latest testing tools, technologies, and processes so they can contribute to improving the overall quality of your end product.
Before finalizing your testing technology partner, run down an inspection to check the presence of minimum necessary infrastructure for performing test cycle activities. In other words, check if they have all the necessary hardware devices, software, testing tools, database systems, etc. to finish your QA project.
It’s important to consider all aspects of security offered by your potential software testing services partner. Security is available on different levels, such as network security, database security, intellectual property protection, Adhoc security, and more. It’s important not to compromise on security just because your vendor is offering services less at a compromising rate.
Software testing is needed in almost every software project. Generally, an organization whose primary tasks are other than software testing goes for outsourced testing services. The main intent of outsourcing software testing services is to achieve improved quality at a lower cost and at the same time let the organization focus on its core business areas. There are a lot of vendors available in the market who specialize in providing software testing services. Careful & thoughtful consideration is required before you delegate the work to new hands. You need to match the vendor’s profile with your testing needs and make an assessment of the vendor based on certain criteria.
If you are looking for an experienced and reliable software testing partner for your next project, join hands with A3logics. Our experienced and skilled testing engineers will assist you at every step of your testing project to ensure the delivery of a high-quality and bug-free solution. We have a decade-long experience in delivering proven testing services to clients across industries. Drop us a line to know about how we can help you achieve success in your testing project.