8 Key Questions to Ask From Your Potential SaaS Providers

Software-as-a-service is exactly what its name says, a software that offers services. Many companies and businesses have already adopted this service and others are all set to make their moves shortly. No doubt that switching from on-premise software to SaaS is an efficient way to operate and accomplish business goals. However, selecting the right SaaS development service and gathering the correct information is a hard nut to crack. Every now and then, you stumble upon a service provider ensuring to add ease, simplicity, and cost-efficiency to your business model

Well, knowing that cloud space exists as a reliable solution is great, it is important that you are aware of all its management concerns and aspects. Therefore, we have listed all the possible questions that are associated with SaaS and have answered them precisely. Take a read:

SaaS service providers

Quest 1: Is customization possible in SaaS?

With technological advancements and evolution in SaaS, the majority of applications can be customized today. Yes, applications like Core dna DXP are ‘multi-tenanted’ but our professionals can easily deliver you a tailored app that fits your specific business needs that too without hampering the common infrastructure. Thanks to its flexibility, that SaaS software can also be modified to meet individual requirements. From user interface and program to data fields and appearance of data, everything can be changed as per your demands.

As the frontend experience layer and Core dna DXP are separated, users are enabled to create their interconnections using APIs. Moreover, you can also modify features, workspace, dashboard, task list, etc., to see only the information that you require, hence optimizing your work and efficiency. Our custom SaaS development service providers will help you with timely updates while eliminating any risks and additional costs. You can get on-premise and SaaS systems tailored in every aspect without compromising the agility and flexibility of the company. 

Quest 2: What are the different supports and services included in SaaS?

A3logics is a one-stop destination for all your SaaS development needs. We have a pool of proficient SaaS developers offering a plethora of services and supports in one place.

Here is a brief idea of different services that you can seek from us:

  • SaaS Application development consulting services
  • Custom SaaS Development Services
  • SAAS application development
  • Multi-tenant architecture upgrade
  • Technology Migration
  • SaaS application design
  • SaaS independent testing
  • Support and maintenance

To make sure that your ongoing Software-as-a-service system works flawlessly, we also have a well-defined support model.

  • Support service during business hours 
  • Flexible support service via call, chat, email.
  • Team of skilled and experienced SaaS professionals
  • Unlimited support tickets without charging an additional penny.

Quest 3: What are the benefits of SaaS for my business?

As a leading software-as-a-service vendor, we have witnessed the growing popularity of SaaS over the years. It has added great convenience to businesses, leading to its rapid expansion and growth. Its estimated market value growth is over 57% and is expected to rise at a speed of almost 20% in the coming years. With a gamut of advantages that it offers, business models are wasting no time in adopting it soon. The benefits that you can reap from SaaS include:

  • Multi-tenant architecture
  • Global accessibility
  • Reduced costs
  • Multi-device compatibility
  • Scalability and integration
  • Quick to deploy
  • Easy to use
  • No piracy
  • Network effects
  • Seamless Upgrades
  • Long term customer relationship
  • Automated backups and data recovery
  • Easier administration
  • Personalizations & customization’

Quest 4: What happens to our data once we stop using your SaaS service?

We understand that securing the data is your utmost priority and you cannot compromise on it at all. Hence, we spare no effort to ensure that you always own your data even after you cease to take service from us. If you ever plan to stop our SaaS implementation service, there is no need to worry about data as the terms and policies that we work on clearly defines that you are always the owner of data that you create and store. There is an option to backup and export the data once you unsubscribe to our services. The process is easy and you can have access to all the details that your business owns. Moreover, the data format to export is non-proprietary so that your new service provider faces no compatibility challenges.  

Another common concern is, what about the data in case SaaS providers went out of business. Although this is a legitimate question, the chances are slim as SaaS is a business, and businesses are not subject to termination. However, if the situation arises, the data will be still yours. SaaS providers prepay hosting companies to continue the services for a while which ensures that the data is accessible after the vendors shut their business. Make sure that your SLA states that you have the right to export the data from the provider, along with the frequency and format. In fact, most SLAs define that providers will help you export the data if any need arises.

Also Read: 7 Reasons Why You Should Choose Cloud Computing Services for Your Business

Quest 5: What is the cost to avail of SaaS service?

Each service provider has a different pricing structure for software-as-a-service development. There are various components and factors that are considered before quoting the final price. A3logics has a stringent and transparent pricing policy that we share with every client and company. After analyzing the 4 major cost components, we calculate the total cost of the services.

SaaS service

These 4 elements are:

  • The cost paid to hire professionals
  • The complexity of the design
  • Agility or flexibility
  • Development Scale

We use these as key factors to shape the pricing structure. After taking these points into consideration, we select one of the most popular pricing models depending on the nature of your business and SaaS product. Have a look at these pricing strategies:

  • Per-user pricing
  • Flat rate pricing
  • Tiered user pricing
  • Pay as you go
  • Per storage pricing
  • Feature-based pricing
  • Roll your own
  • Freemium
  • Free, Ad-supported
  • Pay per active user

Quest 6: What SaaS implementation steps do you follow?

SaaS development involved different technologies and models to deliver an effective product to businesses. We meticulously review and understand each project, its requirements, and objectives to create a proper implementation plan. As we get familiar with your business goals in the initial steps, it helps us deliver you a customized SaaS application that serves your specific objectives. The primary steps that we follow during SaaS implementation are:

  • Understanding the business requirements
  • Establishing features of the application
  • Constituting the right team for the task
  • Design a scalable infrastructure
  • Bandwidth and hosting considerations
  • Procuring the infrastructure elements
  • Assuring component quality
  • Deployment of the SaaS infrastructure
  • Planning for disaster recovery and continuity 
  • Monitoring solution
  • Customer support
  • Prepare the Service Level Agreement (SLA)
  • Documentation

Quest 7: What are some examples of SaaS?

Software-as-a-service, web-based software, or on-demand software, it is known by various names. SasS is a business model that is available via a third-party over the internet. Most of the SaaS applications run directly on the web browser which implies that they don’t require any downloads or installations from the clients.

To get a better understanding of this concept before you opt for SaaS application development, here are a few examples that you must go through:

  • Google Apps
  • Salesforce
  • MailChimp
  • Dropbox
  • ZenDesk
  • Slack
  • BigCommerce
  • Hubspot
  • DocuSign
  • Cisco WebEx
  • Microsoft Office 365
  • Amazon Web Services
  • Concur
  • Box

Quest 8: How do you mitigate the risks involved in SaaS?

Many businesses and professionals have shared their concerns over data security in SaaS, such as lack of control on data location, third-party access, lack of visibility, etc. Of course, we understand their doubts and as a trusted SaaS provider, we spare no effort to secure their data in the best way possible. With customers, employees, business partners, suppliers, and many more accessing your applications, we go beyond protecting the edge of the network.

Here are the strategies that we follow to eliminate any risk involved in SaaS implementation:

  • Two-factor authentication
  • End-to-end data encryption
  • Single sign-on (SSO) solution
  • Regular updates
  • Limit data access
  • Intelligent network protection
  • Eliminate shared accounts
  • Standardized cloud assessment questions
  • Well-defined shared responsibility model

Any More Questions?

We are sure that we have answered all your doubts and queries in the easiest way. However, if there is still something that is bothering you or you have questions about, feel free to ask us and we will be there at your assistance. Give us a call or drop a mail and we will get back to you within no time. Hope to hear from you soon.

 

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