How Salesforce Health Cloud Meets HIPAA Compliance Guidelines

With new regulations and reforms perpetually coming into effect, the healthcare industry is in the midst of a sea of new changes. Continuous technological developments and innovative healthcare solutions enabling tech-savvy millennial consumers to use technologies and tools that provide ease to manage their health data and information proactively like never before.

To meet the increasing regulatory requirements and staying compliant with HIPAA (Health Insurance Portability and Accountability Act), Salesforce provides Health Cloud that offers out-of-the-box data protection with modern collaboration and smarter workflows that meet HIPAA Compliance and processes.

Here are some of the features of Salesforce Health Cloud:

Understand the Data You Need to Protect

What HIPAA Rule Says:

HIPAA ensures confidentiality, integrity, and availability of all “protected health information (PHI)” which is described as “individually identifiable health information”. PHI includes information related to individuals’ health and payment for healthcare.

Privacy refers to the protection of an individual’s health care data with a goal to create a balance between protecting an individual’s health information, while still allowing health information to be exchanged in order to provide quality health care for the individual & maintain the safety of the public.

How Salesforce Health Cloud Meets It?

Salesforce Health Cloud is built on a secure and customized platform that is trusted by thousands of healthcare payers and government agencies. It deals with the electronic version of healthcare data that is- ePHI (Electronic protected health information) when it comes to meet HIPAA compliance standards. You just need to identify the data you need to send to Salesforce including every field that contains e-PHI.

Know Whom to Give Access Controls

What the Rule Says:

HIPAA establishes an array of individual rights and protects healthcare data against any anticipated, impermissible uses and any unauthorized disclosure.

How Salesforce Health Cloud Offers It?

Knowing the e-PHI data to protect, a user can limit access control only to the employees and applications that truly need them. With the addition of Salesforce Shield to Health Cloud, healthcare organizations can use customizable security features that minimize unauthorized access and protect data against any suspicious use. Also, healthcare providers can effectively monitor health data and can conduct a comprehensive HIPAA audit to track the changes in data over time.

Protect e-PHI as a Gatekeeper:

What HIPAA Rule Says:

Under HIPAA security rule, healthcare data is protected according to the patient’s interest means PHI is accessible on demand by an authorized person.

Here Also Salesforce Health Cloud Wins!

To achieve compliance with HIPAA, Salesforce Shield offers several encryption options applying in a granular fashion. Healthcare providers can encrypt data like e-PHI, files, and attachments before it leaves patients’ premises. Only the authorized users are provided with decryption keys thereby giving them full control over the data. Even if the information is leaked, no one will be able to read that information without your consent.

Let’s learn about Salesforce Shield

Salesforce Shield is a set of integrated services and security tools that can be used to comply with rules and regulations on storing sensitive health-related data. The services provided by Salesforce Shield include Event Monitoring, Field Audit Trail, and Platform Encryption that can be used to monitor data usage, protecting information at rest when it is fully functional and preventing malicious activity.

Platform Encryption

Salesforce’s Shield Platform Encryption is used to encrypt confidential data at rest on the Salesforce platform. With this tool, any data which is stored in files, custom fields, spreadsheets or data warehouses or even databases can be accessed. It also helps users meet the terms and conditions required for storing private data in the cloud and serve as evidence to prove compliance with industry specifications. The user has complete control over encryption keys and allowed to set permissions to secure data from unauthorized users.

Event Monitoring

Customers using Event Monitoring can have outstanding visibility into their Salesforce applications and monitors the entire activity on their data. Each and every interaction is accessible through API and the data can be pulled into multiple visualization tools. So, if some create/edit a record, print a list view or refreshes a list, or changes ownership, it can be tracked using the event monitoring module. With adequate Troubleshooting steps and performance, optimization leads to improved user experience and helps gain a better understanding of user adoption across software applications.

Field Audit Trail

With field audit trail, users can know the status of data of any date at any time that can be used for audit, internal governance, regulatory compliance or customer service. It allows users to retain data and create an audit trail with up to 10 years of history. The industry regulations related to data retention and audit capability can be compiled using field audit trail feature.

Bringing It All Together

HIPAA sets the ultimate data security and confidentiality standards in the healthcare domain and it is mandatory for healthcare organizations to remain compliant with it. Salesforce Health Cloud modernizes health systems and protects voluminous health data against any suspicious use thereby helping healthcare consumers protect their personal information.