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How A3Logics developed an intuitive and responsive eCommerce
platform that strengthens confidence, sustainability, and
To dispense the preeminent, uncomplicated, all travel-related
information from prearrangement to post, our travel and
accommodation service provider client wanted a versatile,
secure, and dependable platform to furnish a memorable
Our client offered 90 thousand accommodations listed,
inclusive of 40 thousand homes, apartments, and other unique
places to stay. Moreover, the agency is tied up with airlines,
bus services, train reservation services, and taxi/cab pick
and drop services.
The company also has more than 8,000 employees to cater to
services at all times. This travel company also has a
dedicated support team to assist their customers 24X7 for any
Where travel is rapidly booming, and people want to book
everything from the comfort of their home, and they find it
all on one platform, what's better than this? With time more
and more people have turned to book tickets and hotels online,
unlike in past years.
Hence, managing the overwhelming distinct types of requests
seamlessly is possible with a robust, flexible, and agile
system. Associating with A3logics for their dataset management
was made extremely easy, along with an integrated chatbot to
manage a majority of post-sales queries.
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The client's company was facing the following issues before
they reached A3logics for a robust solution -
Diminished Mobile User Experience
With people turning to mobile devices to access every piece of
information and take action through these handheld devices,
companies like travel & accommodation solution providers still
opting for web pages will never be able to deliver the best
possible experience to their users. Our client was dealing
with the same problem.
Single System for Multiple Team Sharing
With requests of hundreds and thousands of bookings per day,
our clients faced a major challenge, which was their constant
monitoring. Moreover, the company lacked the requisite
collaboration within teams to maintain the quality of service.
Unidentified Problems of User
Prior to implementing the solutions of A3logics, our client
had messy management of a plethora of inquiries and
suggestions. They were also unable to react and respond to the
customers with issues regarding their services.
No Alert on Server Rebooting
Since the organization is large with huge data and information
to keep, the company manages multiple servers. Unfortunately,
their servers pulled out random rebooting without providing a
prior alert to the company's administration, leading to data
loss, service corruption, or breaking of functionality.
Demand for Personalization
Any platform is successful when your customer is satisfied.
Our client was struggling to harness and maintain customer
attention. The versatility of content was lacking within the
Complex and Fragile Scripting
The traditional platform that our client was using tools that
were less secure, complicated, offered slow rollouts,
redundant, and became fragile when multiple clusters got
After a comprehensive and thorough analysis of the client's
problems and issues faced, we came up with the below-mentioned
solutions, which proved productive for his business as well as
To enhance user experience on handheld devices (Android), we
suggested and built progressive apps saving the user from
downloading and installing megabytes. We also integrated
service workers API to eradicate connectivity issues, empower
modern web apps, and engage users in more intimate ways.
Additionally, adding two basic elements, new viewport meta
content property, and new values for padding CSS property
allowed us to accommodate our client's website to take full
advantage of the edge-to-edge display of the flagship iOS
notch mobile devices.
To provide a whole new solution for our client with new
features integrated without worrying about the infrastructure
was a challenge. Hence, our dedicated software development
team had to cast a brief look at major systems & platforms
used. Nonetheless, the technical part, maintaining a healthy
working environment without conflicts, is vital. We helped the
employees of our client into the reliability and product team
with a split of responsibilities.
As a part of our IT consultation service, we ensured that
every employee offered their time when needed by others or to
perform activities, such as capacity planning, dependency
management, server upgrades, monitoring, traffic load
balancing & similar more.
Technologies & Tools Used
With the help of our developers and data scientists, we were
able to deploy a chatbot that can evaluate the user input at a
granular level and provide a possible answer to their queries.
Below are a few of the solution benefits. Take a look
Single Screen Itinerary with Calendar Sync
Self-booking with express checkout
Unlimited users with respective roles and permissions
A3logics designers and developers can develop a feature-rich
customized eCommerce solution for customers as per their
business needs. They underline the problems, whether back-end
or front-end or UI/UX based or server-based, with a thorough
analysis to provide the best possible solution to it.
A3logics also follows agile development methods and approaches
for on-time delivery of the product after regress testing to
eradicate any loophole and smooth functioning of all features
ingrained within the software.
If you are struggling with similar challenges with your
traditional eCommerce and are willing to scale speedily, allow
us to aid you with our enterprise-grade eCommerce software
services that can restructure and modernize your entire
process, thereby enhancing the booking and travel experiences
of your customers.
A3logics developers invested in learning technology to empower
businesses by leveraging them to connect with the world and
enable their customers to create memorable experiences. We are
open to accommodating brands and entrepreneurs of all sizes to
reach a global audience and grow their businesses. Hence our
solutions are versatile and cost-effective and satisfy
everyone. To know more about our services, please inbox us.