Career

Responsibilities

We are currently seeking a highly skilled and motivated individual to join our Research & Analytics IT Production Management Support team (in Middle East). The ideal candidate should possess a technical background with 5-7 years of experience in production support and be ITIL certified. It is essential for the candidate to have a solid understanding of incident, problem, and change management processes. In this role, the successful candidate will play a vital part in ensuring the smooth operation of our production environment leveraging their technical and non-technical skills.

Responsibilities

• As a proactive member of the support team maintain the stability of the production environment, effectively managing incidents, problems and changes.
• Promptly identify and resolve incidents and issues by applying exceptional problem-solving skills ensuring minimal disruption to operations.
• Continuously enhance existing processes and workflows to optimize efficiency and productivity.
• Work seamlessly within the agile environment, contributing to product and solution delivery for our esteemed business users. Actively participate in sprints and contribute to CI/CD practices.
• Effectively communicate with team members, stakeholders and end users and foster collaboration.
• Uphold knowledge management practices to facilitate knowledge capture and sharing.