Top 10 Digital Transformation Trends to Follow in 2020
The only thing constant in life is change. Every day we wake up to find something new in our lives. In the same way, over the past few years, we all have witnessed some outstanding digital transformation trends, out of which, some were completely new and took the world by storm, while others, were just the improved versions of already existing technologies.
Businesses are very keen to explore these technologies and use them for their benefits. As per a leading source, Digital Transformation (DX) Technology investments are expected to reach around $6 trillion, over the next four years. Approximately 70% of the companies are either working on DX technologies or are planning to do so and around 21% of the companies think that they have already completed DX.
The digital transformation trends for the year 2020 will definitely have some already known technologies, which were introduced earlier, such as 5G, data analytics, Artificial Intelligence, and machine learning, with some new additional features. And also, this year will be defined by some remarkably unique technologies that are ready to rule the world and make our lives simpler.
Before jumping to the trends, let us first know about a few things about:
With the advancements in digital technologies, our lives change. Businesses constantly try to keep up with these changes and explore all the possible opportunities to integrate these technologies into their operations.
So, if we talk about digital transformation, it is how digital technology is integrated into a business and how, it can completely revolutionize the way a business operates, and delivers services to its customers. In simpler words, it is the process of how a business uses digital technologies to either create a new, or modify the existing business operations, and customer experiences, according to the changing market requirements. Due to digital transformation, software development companies are high in demand, as they are the ones who help businesses to integrate these technologies seamlessly, with their existing operations.
Need for Digital Transformation
Whatever a business does is for its customers. In the current scenario, the success metrics for any business is customer experience (CX). Customer experience refers to the interaction between a business and its customers. Every business wants to have a nice and smooth relationship with its customers. They are ready to do anything to make their customers happy and satisfied with their services.
So, the main reason why businesses are seeking digital transformation – is their customers.
Customers, these days, are always in search of something new and advanced. Their expectations are high and mainly driven by the latest technologies and innovations. If any business can't offer them something new, they will get it from somewhere else. With so much competition in the market, customers can easily compare the services or products with other brands. This is why businesses are constantly evolving and adopting the latest technologies and services from top IT companies.
Not just the customer experience, but digital transformation helps businesses in managing their workforce and bring operational agility. They can improve their work culture and can build a strong relationship with their employees.
Now that we have covered digital transformation and its need, let us know in detail about:
Top 10 Digital Transformation Trends in 2020
Some digital transformation trends, which are mentioned here, have already been used by a number of businesses but, they are here as these trends will rule the year 2020, too. Here is a compiled list of 10 most significant trends, that we believe, will be widely used.
1. XaaS (Anything-as-a-Service)
Cloud computing has made data storage a lot simpler. It allows both customers and businesses to use applications, without having them installed and accessing their files at any computer, having a good internet connectivity. Cloud computing services are already popular among businesses. Solutions like Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS), and Platform-as-a-Service (PaaS), are widely used and have been successfully deployed for various business purposes.
Cloud computing offers a number of benefits for both, business and customers, like process scalability, flexibility, operational agility, data decoding, cost effectiveness, time effectiveness, a gathering of consumer insights, task management, etc. XaaS does not require any equipment to be installed as it works on a pay-and-go scheme. XaaS services are known to deliver utmost customer satisfaction and loyalty. This technology facilitates the development, testing, and deployment of apps a lot easier, without building complex infrastructures. If you are looking for cloud migration, there are ways by which you can kick start your journey to cloud migration.
2. RPA (Robotic Process Automation)
Robotic Process Automation has gained momentum in late 2019 and is predicted to speed up in the year 2020. Most businesses have already started noticing how RPA and AI can improve customer experience. RPA robots use the user interface to catch data and manipulate apps just like humans do. In simple words, robots will learn how to mimic human behavior. They can easily log into applications, fill in forms, move files and folders, extract data from documents, scrape browsers, and more.
RPA brings a lot of accuracy in the tasks when compared to humans. As we know that humans are more prone to errors than machines. They can reduce the workload and work much faster as compared to actual humans. If you are willing to introduce RPA in your operations, you can approach a development company that has experience in developing advanced AI or IoT solutions.
3. Virtual Reality (VR) and Augmented Reality (AR)
Just like AI and ML, the full potential of Augmented Reality and Virtual Reality has not been explored yet. Apart from making games, AR and VR can do a lot for your business. Many e-commerce sellers have integrated Augmented Reality in their mobile apps. For example, in Lenskart you can buy glasses after seeing how they will look on your face or even IKEA has an option where you can see how well a piece of furniture fits in your house and complement the aesthetics of your interior.
On the other hand, VR development services will also be high in demand, especially in the industries like education, construction, tourism, etc.